Help Center

• Australia wide Shipping 

• Orders will be delivered as soon as possible. Please contact PretX if it has taken more than 14 days for your parcel to arrive. 

• Shipping time might very depending on location, shipment method and other factors.

• Free Shipping Australia wide

You can select your preferred payment method at checkout.

• We accept secure payments for customers via Credit Cards, Debit Cards & PayPal.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be  unused, undamaged and accompanied by proof of purchase.
• For returns, please email admin@pretx.net with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

For more information continue to refund policy

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method for the goods - we will ship your package within 1 business days.

Our support team is always happy to guide you at any step!

PREPARED DEMO CONTENT

• Where customers can track their orders?
• Is it possible to change the order and how it can be done?
• If customer received only part of the whole order, what should be done?
• Can a loyal customer get a discount? 
• When is the next promotion?
• Privacy policy?
• How can an order be cancelled?